Network Support

• Network Device Configurations
• Network Device Configuration Management
• Management & Support Documentation
• Network Device Monitoring & System Updates
• Physical Cabling Plant Consulting
• Minor Cable Runs in Emergency Situations

Systems Support

• User Email Moves/Adds/Changes/Deletes
• Patch Management to Server OS
• Firmware Upgrade Management to Server H/W Firmware
• Patch Management to Standard Server Application S/W
• File Storage Management
• Server Print Queues/Printer Driver Management
• Server Hardware Support (Restricted to systems under warranty or for which part can be obtained)
• Server Hardware Moves/Adds/Changes/Deletes/Requisitions
• Active Directory Management
• User & Computer Moves/Adds/Changes/Deletes
• Configuration/Set-up of Servers under support
• Server/Systems Support Documentation

Miscellaneous

• Consulting on New H/W and S/W IT Products
• Managing IT related Maintenance Contracts
• Oversight of Projects Outside Mgd Svc Contracts
• Surveillance Equipment
• Phone & Intercom Systems
• Cabling (Inside and Outside Plant UTP Fiber Coax)

Desktop Support

• Outlook Support
• Spyware//Virus Desktop Software Support
• Patch Management to Desktop OS
• Patch Management to Standard Productivity S/W
• Desktop Printer Queue Management
• Desktop/Laptop Hardware Support (Restricted to systems under warranty or for which part can be obtained)
• On-site Laptop and PC Repair
• Desktop/Laptop Image Maintenance, Creation and Retention
• Desktop Computer Moves/Adds/Changes/Deletes/Requisitions
• Active Directory Profile Setup & Remote Setup Assistance
• Active Directory Profile Management
• Data Recovery for user files and directories
• Desktop Support
• Printer Repairs (HP Laser Printers Only)
• Workstation Setups

Security

• Server OS Security Management
• Server Microsoft Application Security
• Spyware Server Console
• Antivirus Server Console Management (Restricted to server-based spyware solutions)
• Antispam Server Console Management (Restricted to server-based antivirus push solutions)
• Desktop OS Security Management
• Desktop Standard Productivity Software Security Management
• Network Device IOS
• Data Integrity

Customer Service

• Service Desk Access
• Service Desk Support
• Answer Calls/Emails/Fax
• Help with Customer Issues
• Escalate to Engineering Team
• Follow up on escalation with engineering team & customer
• Escalation Points for Service Requests
• Access to AIT Administration
• Documentation of customer services processes
• Project Management Services